The most common reasons for why a bot is not emailing the prospects are:
- The bot hasn't been started yet
Check under "Overview" to see if the bot has been started yet or not. If not, then just press "Start" and you are good to go.
- No active sequences
You can check under “Sequences” to make sure you have at least one active sequence for the bot to be able to send out emails.
- Out of credits or expired plan
Contact your Account Manager or email us at firstname.lastname@example.org and we will help you.
- Sync is paused due to lost connection between servers
To reconnect with our server again, just login to your account and the synchronization will resume.
- Out of prospects
If your targeting is too narrow then the bot might have difficulties finding more prospects based on the current targeting. A suggestion here is to widen your targeting by adding a few parameters. If you need help then you are welcome to contact your Customer Success Manager or email@example.com.