1. Help Desk
  2. Platform
  3. Sending and Receiving Emails

What happens when I get an auto reply/OOO?

What do I do with auto-replies and how does it affect my bot?

When you get an auto reply on an email sent out by the bot, it will count as "Responded" and the follow-up emails will pause for the specific prospect.

You as a user has the responsibility to manually follow-up with these replies depending on what the auto-reply says.