1. Help Desk
  2. Platform
  3. Sending and Receiving Emails

When are my emails sent?

When do the bots send out emails and can I change it?

Emails will be sent between 7:30 am and 5:30 pm on weekdays. During weekends, no emails are sent. These time windows are not changeable with the exception of changing timezones.

Keep in mind that no emails are sent on the following dates:

  • December 24
  • December 25
  • December 26
  • December 31
  • January 1

If you wish to pause sending due to other holidays or reasons, you'll need to do so manually.

You can pause your bot either under "Overview" with the Pause-button or by deactivating all sequences for a bot under "Sequences".