Can I contact more people at a company after someone has replied?
Yes. By default, once anyone at a company replies, nobody else at that company is contacted by your company's campaigns. This avoids several of your colleagues reaching out to the same company at once.
If you sell different products to different decision-makers, you can allow colleagues to be contacted again after a while:
- Click Settings in the sidebar and open the Company tab.
- Under Nurturing, set Contact other people at a company that already responded after to a period between 1 and 18 months.
- Click Save.
The setting applies to every campaign in your company. Even when it allows contact, campaigns still wait a while between people at the same company, so a company never gets several emails at once. See I see several people from the same company. Why is that?