Platform

How campaigns run day to day: sending, credits, reviewing prospects and handling replies.

• When are my emails sent?Emails go out between 7:30 am and 5:30 pm, Monday to Friday, in the time zone set on each campaign. Some holidays are skipped.
• What is a credit?A credit is used when a campaign sends its first email to a new prospect. Finding prospects, follow-ups and bounced emails are free.
• If I pause my campaign, will follow-ups still be sent?No. Pausing a campaign stops all its emails, including follow-ups. To stop only new prospects, turn off the first step of your sequences.
• Require review of all prospectsTurn on "Require review of all prospects" to approve every prospect before a campaign contacts them.
• How often do I need to review the prospects?Only as often as you like. Without required review you never have to; with it, review when you get the review email.
• I see several people from the same company. Why is that?Several people at one company can match your targeting, but only one is contacted at a time, and a reply blocks the rest.
• Can I contact more people at a company after someone has replied?Yes. Under Settings, Company tab, Nurturing, choose how long to wait before colleagues of someone who replied can be contacted.
• What happens if a prospect appears on multiple campaigns?A prospect can match several campaigns, but only one campaign contacts them. Once emailed, they drop out of the others.
• After starting a campaign, can I change the targeting and sequences?Yes. You can edit targeting and sequences at any time. Sequence changes apply right away; targeting changes can take a day or two to show.
• Is it possible to remove a campaign?Archive campaigns you no longer use. Only campaigns that never sent anything can be deleted. Archived campaigns don't count toward your plan.
• Can I move back a rejected prospect?Yes. Find the prospect under Rejected on the campaign's Prospects tab and switch them back on.
• What happens when I receive a reply?Replies land in your own inbox, the prospect's sequence stops automatically, and you take the conversation from there.
• What happens when I get an auto-reply or out-of-office?The prospect is marked "Auto responded" and the next follow-up waits two weeks. After two auto-replies, the sequence stops.
• Can an email bounce?Yes, some emails bounce, for example when people change jobs. Bounced emails never cost a credit, and you don't need to do anything.
• What does "Clicked" mean?"Clicked" means the prospect clicked a link in one of your emails. It only appears when link tracking is enabled for your account.