I can't connect my email. Why?
Connecting can fail for a few different reasons. Go through these checks:
- Login details. Double-check your email address and password. It happens to everyone.
- App password. If you connect with IMAP/SMTP and your account uses two-factor authentication, many providers require an app password instead of your normal password.
- Server settings. Check the IMAP and SMTP servers, ports and encryption with your email provider or IT team.
- IMAP is turned off. IMAP access can be disabled for your account. In Gmail, it's under Settings, Forwarding and POP/IMAP, Enable IMAP. In Google Workspace, your administrator can enable IMAP for users.
- Firewall. If your mail server is behind a firewall and can't be reached from the internet, Qualifier can't send or receive email through it.
- Your organization blocks third-party apps. If you sign in with Google or Microsoft and access is denied, your IT administrator may need to allow Qualifier to access your mailbox.
Still stuck? Contact us through the chat bubble on this page or at support@qualifier.ai, and include any error message you see.