Troubleshooting

Fixes for the most common problems with sending, prospects, mailbox connections and formatting.

• "Your emails have been paused": how do I reconnect?Qualifier lost access to your mailbox, often after a password change. Log in to Qualifier again to reconnect and resume sending.
• Why is my campaign not sending out any emails?Check that the campaign is started, has an active sequence, has approved prospects, has credits left and that your mailbox is connected.
• Why can't I see any prospects in my list?A new campaign takes up to a day to find its first prospects. If an older campaign's list is empty, the targeting is probably too narrow.
• I can't connect my email. Why?Check your login details, use an app password for IMAP, make sure IMAP is enabled and that your mail server is reachable from the internet.
• A prospect has replied, but I can't find the answer in my inboxCheck your spam and trash folders, and search your inbox for the company's domain. The reply may have come from a colleague of the prospect.
• Images aren't showing correctlyUpload images with the editor's image button instead of pasting them, then resize them in the editor.
• My emails don't look as expectedClear pasted formatting with the editor's clear formatting button, or switch to plain text, then send a test email to check.
• Why can't I create a new campaign?You've probably reached your plan's campaign limit. Archive campaigns you no longer use, or contact us to add more.