Why is my campaign not sending out any emails?

These are the most common reasons a campaign stops sending, and how to fix each one:

• The campaign isn't started or is paused. Open the campaign's Overview and click Start.
• No active sequence. Go to Sequences and make sure at least one sequence is active and its first email step is checked as Active.
• Prospects are waiting for review. If Require review of all prospects is on, review the list on the Prospects tab. See Require review of all prospects.
• Your mailbox is disconnected. Log in to Qualifier again to reconnect. See "Your emails have been paused": how do I reconnect?
• Out of credits, or your plan has ended. Contact your customer success manager or support.
• Out of prospects. If your targeting is narrow, the campaign may have run out of people to contact. Broaden the targeting, or turn on auto-expand targeting.

Also keep in mind that emails are only sent on weekdays between 7:30 am and 5:30 pm. See When are my emails sent?

Checked everything and still nothing is sent? Contact us through the chat bubble on this page or at support@qualifier.ai.