Can an email bounce?
Yes. Some emails will bounce, for example when someone has changed jobs or a mail server is temporarily down. Bounced emails never cost you a credit, and you don't need to do anything: Qualifier handles them automatically.
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- What does "Clicked" mean?"Clicked" means the prospect clicked a link in one of your emails. It only appears when link tracking is enabled for your account.
- When are my emails sent?Emails go out between 7:30 am and 5:30 pm, Monday to Friday, in the time zone set on each campaign. Some holidays are skipped.
- What is a credit?A credit is used when a campaign sends its first email to a new prospect. Finding prospects, follow-ups and bounced emails are free.
- If I pause my campaign, will follow-ups still be sent?No. Pausing a campaign stops all its emails, including follow-ups. To stop only new prospects, turn off the first step of your sequences.
- Require review of all prospectsTurn on "Require review of all prospects" to approve every prospect before a campaign contacts them.